Shipping and Returns

Shipping and Delivery Times

Below are the shipping methods and costs for orders placed on our website, along with estimated delivery times:

  1. Shipping in Italy (Standard)
    • Cost: €6.90
    • Delivery times: 1-3 working days from dispatch.
  2. Shipping in Europe (Eurozone)
    • Cost: €12.90
    • Delivery times: 2-4 working days from dispatch.
    • Available for countries within the European Union (check the list of supported destinations at checkout).

Free shipping in Italy for orders over €99.90.
Free shipping in Europe for orders over €149.90.

General notes on shipping

  • The times indicated refer to working days (Monday to Friday), excluding holidays and weekends.
  • If an order is placed on a holiday or after closing hours, it will be processed on the next available working day.
  • Delays not attributable to us (adverse weather conditions, courier strikes, special holidays, etc.) may occur. In such cases, we will do our best to keep you updated on the status of your shipment.
  • Once your order has been dispatched, you will receive a confirmation email with the tracking code to follow your package until delivery.

  

Returns

We want your shopping experience with HERC to be satisfying and transparent. For this reason, we have defined a clear refund policy, which we invite you to read carefully.

  1. Right of withdrawal and timelines
    • You can request a product return within 14 (fourteen) calendar days from the date of receipt of the order.
    • After this period, it will no longer be possible to initiate the return or refund procedure.
  2. Product conditions
    • The item must be returned intact, unwashed, unworn (except for trying it on) and free from signs of wear or stains.
    • All original labels and any accessories (bags, tags, spare buttons, etc.) must be present.
    • Returns of damaged, worn, personalized, or modified products are not accepted, unless they are found to be defective at origin.
  3. Return shipping costs
    • The cost of return shipping is borne by the customer, unless otherwise agreed or in the case of a defective/incorrect product due to our fault.
      We can directly arrange the return, providing the label to apply and support in managing the shipment.
      We recommend using a trackable shipping method, as HERC assumes no responsibility if the package is lost or damaged during return transit.
  4. Return procedure
    • To initiate the return procedure, contact our Customer Service via email (at support@hercwear.eu) indicating the order number and reason for the return.
    • You will receive a confirmation with instructions on how to pack the product and the address to which to send it.
    • Make sure to also include a document (or a copy of the email) that identifies your order inside the package, in order to speed up the verification process.
  5. Verification and acceptance
    • Once the package is received, we will inspect the product to verify its integrity and compliance with the return requirements.
    • If successful, we will proceed with the refund within 7-10 working days (depending on banking processing times or the payment method used).
    • If the product is damaged, worn, or otherwise not compliant with the return conditions stated above, HERC reserves the right to refuse the return or authorize a partial refund.
  6. Refund methods
    • The refund will be issued using the same payment method chosen by the customer at the time of purchase (unless otherwise indicated or due to technical impossibility).
    • Initial shipping costs (order delivery cost) are not refunded, except in the case of a defective product or shipping error attributable to HERC.

 

The Refund Policy is an integral part of our Terms and Conditions. We also invite you to consult the section dedicated to payments and shipments to get a complete overview of our sales conditions.